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Articles tagged with "consumer"

Shattered Expectations: My Battle with Samsung

Shattered Expectations: My Battle with Samsung

I was frustrated and disappointed last year when Samsung refused to repair my Note 20 Ultra 5G under warranty. Despite my efforts to fight for what I believed was a just cause, Samsung gave me the cold shoulder. As a long-time Samsung user (and I still own one now, even after my bad experience), I know the brand can produce great products, but I'm concerned that my recent experience with their practices could be breaching the law.

Homeopathic product placement

Homeopathic product placement

I'm encouraged by news from the Center for Inquiry (CFI), a skeptical organisation in the US. They are suing the CVS and Walmart pharmacies for their placement of homeopathic products alongside real efficacious medical products.CFI refers to Homeopathy as “Fake Medicine”, which it surely is.

Live, Lab(oratory), Love: The trajectory of at-home testing

Live, Lab(oratory), Love: The trajectory of at-home testing

At-home testing is not a new concept. More than likely you or someone you know tests their blood sugar levels regularly and needs to treat a low blood sugar at some point. Home pregnancy and ovulation tests are also ubiquitous.

Washing your masks

Washing your masks

It's been revealed this week that you can wash disposable masks, and reuse them. The current advice from the Ministry of Health is that disposable masks should be used once then thrown away.

HRV fined for false claims

HRV has had to pay out $400k for bad claims it made about its water filters. The interesting thing about this case, in my opinion, is that the fine was given because it was shown that HRV didn't have the evidence for its claims when it made them.

UK has scrapped useless treatments

18 classes of health product are being de-funded by the NHS in the UK, including 7 that are blacklisted:

Beauty Clinics are treating people instead of referring them

Consumer NZ used secret shoppers to visit 46 NZ beauty clinics with a raised skin spot. The issue was such that the undercover person should have been referred to a GP, but 7 of the 46 clinics said that they were able to treat the problem themselves, with lasers, electrocution, needling or cutting.

NZ Natural Health Products Bill

Submissions are closing next week for the Natural Health and Supplementary Products bill, which seeks to regulate alternative medicine. Although there are several issues, such as the use of "historical evidence" being allowed, the bill in general is positive. People are encouraged to read the bill and make a submission.

Having our say on natural health

As part of the Memorandum of Understanding between the National and Green parties, the Ministry of Health has been developing proposals for a natural health products scheme to regulate such products on the New Zealand market. To kick this process off the ministry has produced a consultation paper setting out high-level proposals for the scheme and called for submissions on it. The NZ Skeptics were among those who sent in a submission in time for the closing date on 17 May. Vicki Hyde and Michelle Coffey were the principle authors, with contributions from several other society members.

Critical Coverage Needed at the Listener

A Listener article on Brazilian medium and 'miracle-worker' Joao de Deus has taken the annual Bent Spoon Award from the New Zealand Skeptics.

Trans-Tasman fight against scams

The Australasian Consumer Fraud Taskforce has launched a trans-Tasman campaign to inform consumers about the most common types of scams and how to recognise whether an offer is genuine or false. Consumer Affairs Minister Judith Tizard announced in March the Ministry of Consumer Affairs and the Commerce Commission were joining the Australasian Consumer Fraud Taskforce, along with 16 agencies from across Australia.

The ASCB Maria Duval decision

On 14 June 2005 the Advertising Standards Complaints Board met to consider Complaint 05/116, filed by Martin Craig for the Consumers' Institute, concerning the Maria Duval psychic services advertisements. This is an abridged version of their deliberations.

Eternal Life - Courtesy Time/Life

When I received through the mail a coloured brochure from Time/Life advertising a series of videos and cassettes titled "Growing Younger", I was surprised to see that I could learn from Time/Life via their series how to develop an "ageless body". In addition I could learn to "help reverse ageing" and that the series could "open the door to a life free from the effects of aging" (sic).

Consumer Bites Back

Not surprisingly, the awarding of the Bent Spoon to Consumer magazine saw a vigorous defence mounted by the Consumers' Institute.

Skeptics Bite Watchdog

The Bent Spoon Award this year created more controversy than usual when it was awarded to Consumer magazine. Why did we feel it necessary to bite our consumer watchdog?